5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of continuing quality control procedures.
Safety guard businesses are unlike any vendor a property supervisor usually hires. If you employ a painter, you can see whether or not they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to implement a method of verification and quality control to make sure that problems connected with the deficiency of performing these tasks don’t begin to occur.
In this article we’ll talk five (5) simple actions to enhancing your safety guard service and achieving what you imagine as your ideal event security London.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display if the guard is a good fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a lot on what to expect from that shield and it provides you a chance to ask a different shield if you feel it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
Determine the answer to every one of the questions and make certain they fit with what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and your website special training to get an understanding of what goes on preparing a shield to work in your premises.
Guard supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they begin to feel their work is not significant and they begin to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most effective are:
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard company provides a way of earning certain each guard is safe and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to make sure they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.